In 2016/2017 that is the impact our wonderful volunteers have had.
"I get a real feeling of satisfaction from making a difference, especially for people less able to stand up for their rights.”. Sheila, Citizens Advice Hartlepool.
“It’s rewarding to help people understand and manage their finances. Hopefully we are giving them the skills and confidence to avoid a debt crisis in the future”. Julie, Gateway Assessor.
“I saw volunteering with Citizens Advice as a great way of getting more involved in my local community. It’s a two-way street; Citizens Advice provides great experience in developing your understanding of prominent political issues at both local and national levels”. Angela - Receptionist.
“I’ve been able to do so many new things; I’ve even had a report published. I’ve been able to gain valuable workplace skills and learn about an evolving office environment. I didn’t realise the range of issues that Citizens Advice help the general public, the extensive amount of advice on offer is really quite remarkable and whatever you are doing at Citizens Advice is making a positive impact on someone’s life”. Ken, - Generalist Adviser.
“I love the fact that Citizens Advice encourages us, not only to develop our own abilities, but also to review what we do, how we do it, and how we can improve it. This creates an environment that encourages and supports change, which can only enhance the skills of our volunteers and the service our clients receive”. Michelle, Gateway Assessor & Generalist Adviser.