At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.
We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
We handle and store your personal information in line with the law.
Who's responsible for keeping your personal information safe
The national Citizens Advice charity and Citizens Advice Hartlepool are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we're a 'joint data controller' for your personal information.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity.
When we use your information without permission
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
We handle and store your personal information in line with the law – including the General Data Protection Regulation and the Data Protection Act 2018.
You can check our main Citizens Advice policy for how we handle most of your personal information
What we do with your information
How we handle your personal information depends on how you interact with us.
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Copyright © 2019 Citizens Advice. All rights reserved.
Citizens Advice Hartlepool is a registered charity (number 1140773) and is a Limited
Company (number: 7508891) with registered offices at 87 Park Road, Hartlepool TS26 9HP.
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