Privacy and Cookies

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.

We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

only access it when we have a good reason
only share what is necessary and relevant
don't sell it to anyone

We handle and store your personal information in line with the law.

Who's responsible for keeping your personal information safe

The national Citizens Advice charity and Citizens Advice Hartlepool are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we're a 'joint data controller' for your personal information.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity.

When we use your information without permission

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
to protect your or someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice

We handle and store your personal information in line with the law – including the General Data Protection Regulation and the Data Protection Act 2018.

You can check our main Citizens Advice policy for how we handle most of your personal information

What we do with your information

How we handle your personal information depends on how you interact with us.

When you get advice from an adviser >

Using our website >

Using our Debt Relief Order (DRO) service >

Using our Debt Management Service >

Applying for a job or to be a volunteer >

If you’ve been contacted to help with research, campaigns or news >

When you make a complaint about our service >

Note: This privacy policy only covers this website www.hartlepool-cab.co.uk and it\'s subdomains; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

*cookie - a bit of information kept on a user\'s computer

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Citizens Advice Hartlepool is a registered charity (number 1140773) and is a Limited

Company (number: 7508891) with registered offices at 87 Park Road, Hartlepool TS26 9HP.

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